The PAL is a unique two-button personal alert device for personal use. It can be worn as a pendant with the supplied lanyard, or clipped to a belt using the belt clip attachment, or secured to a wall using the supplied wall ‘holster’ as required.
Up to seven PALs may be used with a PANDAH system.
Each PAL is assigned a unique identification number from 1 to 7 within the PANDAH system.
is unique and is called the Primary PAL.
The larger PAL button is for HELP and has an associated red light. The smaller button with its corresponding green light makes the PAL unique in allowing the owner to signal "I'm OK" to queries made by carers and regular welfare monitor calls from the PANDAHLINK base unit.


Wireless technology links the PAL with PANDAHLINK allowing messages to be transferred in both directions. Once PANDAHLINK receives the trigger message from the PAL, the associated PAL light will flash and the internal beeper will sound providing confirmation that PANDAHLINK has received the trigger message. The red light will also flash on the PANDAHLINK base unit.
If the button press was accidental, then pressing the button again within ten seconds of the original half-second press will extinguish the light and no action is taken.
If the trigger is not cancelled within ten seconds, the light will extinguish and PANDAHLINK will send the appropriate SMS message to the carer(s).

An acknowledgement is returned to the PAL with several brief red light flashes and beeps reassuring the PAL owner that a carer has been alerted.

The PAL is powered by a lithium coin cell. If a low battery condition is detected, a low battery message is sent from PANDAHLINK to the primary carer(s). Battery lifetime is approximately 2 to 3 years, whilst replacement is swift and simple via return to store for either a replacement battery or trade in for a new PAL.

Out Of Range
Should the primary PAL and PANDAHLINK lose wireless contact, an SMS message is automatically sent to the primary carer(s) to alert them of this situation.
When enabled, the out of range interval can be pre-set to either 5, 10 or 20 minutes. This function is valuable in assisting with potential wanderer conditions.

Welfare Monitoring
Welfare monitoring maintains a regular check on the welfare of the owner at predefined daily intervals. This feature may be enabled or disabled as the owner desires.
When enabled, the primary PAL receives welfare call signals from PANDAHLINK at the nominated times; up to five per day. Whenever a monitor time occurs, the PAL beeps and flashes the red light prompting an acknowledgement from the owner.
Pressing the OK button will silence PANDAH and no action will be taken.

Pressing the HELP button will cause PANDAH to send a HELP SMS message to the carer(s).
If no action to the PAL signals is taken, PANDAH sends a 'No Response to Welfare Call' SMS message to the carer(s).

Although up to seven PAL's may be added to a PANDAH system, only PAL-1 (the primary PAL) is capable of acknowledging a welfare signal. This is a deliberate design feature since it is essential for the owner at risk to acknowledge the monitor welfare call.

Caller Identification (CLID)

  When caller identification is enabled on the owner's home telephone line and caller ID numbers are entered into the registration database, the green light on the PAL will flash if the incoming call is from a registered carer. Simply pressing the OK button allows the owner to respond to the carer with an 'I am OK' SMS message. This informs the carer that the owner is OK, even though they chose not to answer the telephone.
If the phone is answered, PANDAH will not send an SMS message.